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Ratings & Standards
Track Record
"You're only as good as your last show" - Oprah Winfrey
"You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time". -John Lydgate (15th century monk)
"Success isn't always about greatness. It's about consistency" - Dwayne (The Rock) Johnson
"It takes 20 years to build a reputation and 5 minutes to ruin it." - Warren Buffett
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Advice
Redress schemes help to resolve complaints which customers and property agents have not resolved between themselves.
Client money protection schemes make sure that landlords and tenants are compensated if the agent cannot repay their money, for example if the agent goes into administration.
Deposit schemes ensure you get your deposit back if you meet the terms of your tenancy agreement, don't damage the property and pay your rent and bills.
Money laundering means exchanging money or assets that were obtained criminally for other assets that don't have an obvious link with criminal activity.
"When things go wrong, Alternative Dispute Resolution (ADR) is an alternative to going to Small Claims Court which can be seen as a much quicker and more simple solution to Court action."
Citizens Advice Bureau Helen Dewdney, Author, How to Complain