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Ratings & Standards
Track Record
"You're only as good as your last show" - Oprah Winfrey
"You can please some of the people all of the time, you can please all of the people some of the time, but you can't please all of the people all of the time". -John Lydgate (15th century monk)
"Success isn't always about greatness. It's about consistency" - Dwayne (The Rock) Johnson
"It takes 20 years to build a reputation and 5 minutes to ruin it." - Warren Buffett
Used Vehicle Sales Ratings
Used Vehicle Sales Standards
Garage Servicing Ratings
Garage Servicing Standards
Advice
Follow these steps: 1. Before you see it 2. When you see it 3. If you buy it
Around two million used cars are sold every year in the UK, and car complaints remain amongst the highest kind lodged with consumer protection bodies. This guide was developed in partnership with the Department for Business, Energy and Industrial Strategy.
The Chartered Trading Standards Institute
Buying a used car can be daunting! This video from the Chartered Trading Standards Institute gives a brief outline of of what obligations a trader has when selling a vehicle
UK European Consumer Centre
"When things go wrong, Alternative Dispute Resolution (ADR) is an alternative to going to Small Claims Court which can be seen as a much quicker and more simple solution to Court action."
Citizens Advice Bureau Helen Dewdney, Author, How to Complain